FAQ
Do you offer free shipping?
Yes. We offer free shipping on all orders across the United Kingdom, with no minimum purchase.
How long does shipping take?
Orders are typically processed within 2–3 business days. Once dispatched, delivery takes 4–9 business days, for a total of approximately 6–12 business days. Delivery times are estimates and may be affected by carrier delays or extreme weather.
How do I track my order?
After your order ships, you'll receive an email with your tracking number and a link to follow your delivery. You can also track it anytime on our Track Your Order page.
How can I make sure it will fit me properly?
Each product page includes a detailed size guide to help you find the right fit. If you're unsure, feel free to contact us at info@clarajames.co.uk and we'll be happy to help. Not sure about the fit? Our 30-day return guarantee means zero risk — just try it and see.
What is the Return Policy?
We offer a 30-day return policy. Items must be unworn, unused, with tags, and in their original packaging. To start a return, contact us at info@clarajames.co.uk. Full details are available on our Refund Policy page.
How do I start a return or exchange?
Simply email us at info@clarajames.co.uk and we'll guide you through the process. For exchanges, the fastest way is to return your item and place a separate order for the one you'd like instead.
When will I receive my refund?
Once we've received and inspected your return, we'll let you know if it's approved. If approved, you'll be refunded to your original payment method within 10 business days. Please note it may take additional time for your bank or card provider to process the refund.
What payment methods do you accept?
We accept American Express, Visa, Mastercard, Maestro, Apple Pay, Google Pay, and Shop Pay. All prices are listed in GBP.
Is it safe to shop on your website?
Yes. Our site uses SSL encryption to keep your personal and payment information secure. Your full card number is never accessible to us.
If you have any questions about this policy, please visit our Contact page to get in touch.
We're here to help. Email us at info@clarajames.co.uk and our team will get back to you within 24 hours. Our customer service hours are Monday to Friday, 09:00 – 17:00 (GMT).